CITY OPENING CALL CENTER, INTRODUCES ONE-CALL NUMBER
OCALA, Fla. (Sept. 17, 2009)
On Oct. 1st, the City of Ocala will officially open its new call center and introduce a one-call service number – 629-CITY (2489).
The call center and new number are designed to provide a quick and convenient tool for citizens to get in touch with city government.
By calling one number, citizens will be able to avail themselves of virtually any City of Ocala service. From reporting potholes to clarifying utility bill charges, citizens will be able to conduct business with a single call.
The calls go to the new call center where specially trained staff handle service requests and answer questions. Staff members have been training in various departments and are prepared to respond to a wide range of service requests. The center is located in the Citizen Service Center, 201 SE 3rd Street.
If callers still need to talk to someone in a particular office, they will be put right in touch.
The new number is not intended to be used for emergencies. In those cases, citizens still should call 9-1-1.
